Health Care Transformation is upon us. Placing the patient at the center of the health care system, implementing technology, and designing effective care coordination strategies are the underpinnings of this transformation. It will require a radical rethinking and redesign of existing structures, processes, systems and linkages. Selecting the right change strategy and the right process redesign tools are critical to successful transformation. 

Our consulting firm specializes in facilitating the design and enhancement of core business processes that improve service to consumers/patients/members. This may be initiated in response to a desire to improve organizational performance, as part of a quality improvement project, and/or to implement an accreditation standard or regulatory requirement. 

Enabling better business results through process redesign and reengineering grew out of our 30 years of experience in quality improvement and operational restructuring. We have assisted over 70 health care organizations to improve their business processes. 

We bring a depth of industry experience in health care including managed care operations, medical management operations, Medicaid and Medicare, disease management, case management and care coordination strategies, hospital operations, quality improvement, accreditation and regulatory compliance.

Our process results in a stronger infrastructure, enhanced employee skills, and improved customer satisfaction. For more information, click on the applicable link below: 

Process Defined

Process Redesign

Quality Improvement


Care Coordination

Regulatory Compliance - Medicaid/Medicare


Patient Centered Medical Home (PCMH)

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